Policies + FAQs
Cancellations + Rescheduling
In order to continue providing the best possible scheduling options to my guests, I require 48 hours' notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 48 hours' notice, a $25 per service cancelled fee applies and will be due before a new appointment is scheduled. Prepayment of services may be required after the second incident.
What happens if I miss my appointment and don't contact you to let you know I won't make it? Unfortunately, when stylists don't have enough time to fill an appointment spot, they end up with a gap in their schedule that they lose money on. My policy is that if an appointment is "no-showed", 50% of the cost of services missed will be due before you are able to reschedule.
I will do my best to accommodate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact me as soon as possible to let me know. My clients are scheduled back to back, which means if I start just one client late, every client after that will be seen late. Sometimes I can catch up, sometimes I can’t, depending on what type of appointments are scheduled after yours. I completely understand that life happens, but if this is a recurring issue, a late fee may be added to your appointment cost.
I strive to offer my guests the highest level of guest satisfaction. If you having challenges with your cut or color, let me know within 7 days of your visit and I'm happy to correct the issue with no additional charge.
I do not offer a refund on products. All sales are final. However, I will exchange a retail product that you do not love for another retail product, valid only once. Exchange must be made within 90 days of purchasing retail product. If product is used excessively then exchange will not be allowed.